Senior Process & Control Manager

Location: London

Length: 6 months

PAYE only

Overall purpose of the role

We are seeking a highly skilled and experienced Senior Process & Control Manager to join our team in London. This newly created position requires a proactive individual with a proven track record in process improvement, controls design, and stakeholder management. You will conduct exploratory work to establish standardized processes and controls across all areas of unsecured lending. This involves analyzing existing processes, identifying owners, documenting Standard Operating Procedures (SOPs), assessing controls, identifying utilized systems, defining Key Performance Indicators (KPIs), and evaluating associated risks. While initial focus is on high-level process overview, future involvement in process mapping is anticipated.

Key Accountabilities:

Analyze current processes and controls within unsecured lending

Document process owners, SOPs, existing controls, systems, KPIs and associated risks

Develop a high-level overview and matrix of these processes

Collaborate with stakeholders at all levels (up to MD level, primarily D level and below) to gather information and implement recommendations. Identify opportunities for process improvement and risk mitigation

Contribute to the development and implementation of enhanced controls and procedures

Potentially leverage RPA or Generative AI experience in the future to further optimize processes, and etc

Key Skills:

Extensive experience in process improvement and controls design within a financial services environment (unsecured lending preferred, retail banking acceptable)

Proven ability to manage stakeholders at various levels

Demonstrable experience in risk reduction and customer experience enhancements

Experience with Lean Six Sigma or similar methodologies (e.g., PMP certifications, LCS)

Familiarity with process mapping tools (Blueworks Live is a plus but not mandatory)

Understanding of RPA or Generative AI is beneficial

Strong analytical, communication, and documentation skills.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.