Senior Payment Operations Manager

Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform.What makes us different:

- A diverse team of 600 Malters across 6 European countries

- A culture that champions equality (50% of our Comex are women) and inclusive growth

- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI

- A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here!

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career

Our next Payment Operations Manager will play a crucial role in overseeing and optimizing payment processes at Malt.

Joining our Finance team and reporting to our Group Head of Cash Operations, this role will oversee enterprise-wide cash management, ensuring efficient processing, strong controls, and regulatory compliance. Key responsibilities include optimizing liquidity and working capital, and supporting organizational growth.

• Oversee the effective processing of all payment transactions (bank transfers, credit cards, alternative methods) on the Payment Service Provider (PSP), ensuring accuracy and timeliness.
• Analyze and optimize existing payment processes to enhance efficiency, reduce costs, minimize errors, and prevent fraud.
• Ensure compliance with relevant local and international payment regulations and industry standards, collaborating with legal teams as needed.
• Establish and maintain relationships with payment service providers, negotiate contracts, and evaluate/select partners based on performance.
• Track, analyze, and report on payment data to identify trends, inefficiencies, and opportunities for improvement, providing insights to senior management.
• Train and develop the payment operations team, address escalated customer payment issues, and collaborate with support teams for resolution.
• Evaluate and integrate new payment technologies to improve customer experience and maintain awareness of industry trends for necessary upgrades.

• 5+ years of experience in a role related to payment operations, ideally within a fintech or a marketplace company.
• Proven experience in managing and processing payment transactions, resolving payment issues, and reconciling accounts.
• Strong analytical skills to interpret payment data for improvements and familiar with relevant technologies, payment systems, and processing methods.
• Solid understanding of payment regulations (AML-CFT, KYC-KYB) and can effectively assess and manage risks associated with payment operations.
• Project management skills to drive payment-related initiatives
• Detail-Oriented and Proactive Communicator
• Strategic and Customer-Centric Leader
• Fully fluent French and English speaker in order to collaborate with an international Europe-wide team

• First call with Renée, lead Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
• Interview with Glwadys, Interim Head of Finance Strategy, to delve into your experience and the specifics of the role. (45-60 minutes)
• Home assignment for you to complete and present on-site in order to assess your technical skills
• Final interview with Benoit, our interim CFO, to discuss Malt's long-term vision

Malt is the perfect space to thrive personally and professionally

- Onboarding: Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris

- Equity: Every Malter is entitled to stock options

- Lunch vouchers (legal benefit): €9/day on your Swile card

- Transportation (legal benefit): 50% reimbursement (any type of transport)

- Healthcare insurance (legal benefit)

- RTT: From 8 to 12 days off per year

- Sports: Company participation to a Gymlib membership

- Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave

- Free books: If you're interested in learning more about any topic relevant to Malt's business, just tell us the books you'd like to read, and we'll order them for you-without any questions asked or approval processes to follow

- Remote work: Hybrid policy balancing on-site and home office

- Team building events organized every year

Ready? Get your ticket to Malt

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.