Senior Ops Manager - CX & Travel Safety (Hybrid)

A travel agency is seeking a Customer Operations Manager to lead the On Holiday Support and Complaints Team. This pivotal role involves managing relationships with internal and outsourced teams to enhance the customer experience. You will oversee performance metrics, resolve customer complaints swiftly, and ensure continuous improvement in operational efficiency. The position is hybrid, based in Hammersmith, London, with occasional travel, providing a dynamic opportunity to impact our customer journey significantly.