Senior Ops Lead - Specialist Customer Support (Hybrid)

Nationwide is seeking an experienced Head of Operations to lead our Specialist Customer Support Services, delivering excellent service, strong operational performance, and fair customer outcomes for members needing specialist support.

You will set the strategic direction for the function across multiple locations, drive transformation, manage budgets, risk and compliance, and build a high performing, inclusive culture in a hybrid UK-wide environment with offices in Swindon, Bournemouth,