Senior Operations Specialist - Aftersales (Chinese Speaking)

About the role:

We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes-such as battery retrofit operations, field service campaigns, and service upgrade initiatives-while maintaining efficient daily aftersales operations.

The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe.

Working Location: Hounslow, London (Fully Office-based)

Key responsibilities: 1. Major Project Operations

• Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades.

• Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery.

• Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects.

2. Operational Support & Process Execution

• Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations.

• Improve service efficiency, turnaround time, parts availability, and warranty cost control.

• Ensure all operations comply with UK/EU regulations and adhere to BYD's global service standards.

3. Data Analysis & Process Development

• Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools.

• Consolidate and analyse large datasets to identify trends, operational risks, and improvement opportunities.

• Maintain clear, accurate, and well-organised documentation for major projects and operational processes.

4. Stakeholder & Customer Coordination

• Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery.

• Support customer meetings, service reviews, and communication on major operational topics.

• Manage escalations and ensure timely and effective resolution of critical customer issues.

Your profile: Education & Experience

• Bachelor's degree or above in Engineering, Operations, Business, or related fields.

• 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management.

• Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment.

Skills & Competencies

• Exceptional multi-tasking and organisational skills.

• High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus.

• Strong analytical skills with the ability to interpret data and present insights effectively.

• Excellent communication and stakeholder management skills.

• Ability to build, optimise, and maintain operational processes.

• Familiarity with EV systems, batteries, or automotive service operations is advantageous.

Personal Attributes

• High stress tolerance and ability to handle fast-paced, demanding workflows.

• Detail-oriented, structured, and dependable.

• Hands-on, proactive, and solution-driven, with strong ownership of tasks.

• Team player who can also work independently when required.

• Bilingual (English/Mandarin) preferred.

We offer:

• Performance and experience based competitive remuneration

• 25 holidays + public holidays

• Scottish Widow workplace pension

• Private healthcare

• Commute allowance

• Salary sacrifice car scheme

• Department & company wide teambuilding events.

• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.