Senior Operations Manager - Ref: EE00826

Senior Operations Manager - Ref: EE00826

Salary: G9 £42,839 to £46,142 per annum (pay scales under review)

Contract: Permanent

Hours: 37 hours per week

Walsall Council is looking for an experienced Senior Operations Manager to join the Street Scene team. This is an important leadership role with responsibility for frontline environmental services that make a visible difference across the borough. You will lead service delivery across key operational areas including waste management, fleet, grounds maintenance and street cleansing, helping to ensure services are safe, efficient, reliable and customer focused.

This is a varied and demanding role in a fast paced operational setting. You will oversee day to day operations, make sure resources are deployed effectively and maintain high standards across the service. You will also play a key role in improving performance, driving continuous improvement and ensuring services deliver real value for residents and communities.

Just as important is the way you lead people. We are looking for someone who combines strong operational management with a compassionate and supportive leadership style. You will set clear expectations, manage performance and deal with challenges fairly, while also helping staff feel valued, supported and able to grow. You will also develop your teams, build skills and confidence, and encourage career progression for those you manage.

About the role

As Senior Operations Manager, you will lead the day to day delivery of environmental services across Street Scene, managing frontline teams and ensuring work is planned and delivered effectively. You will oversee the use and maintenance of fleet, plant, equipment and PPE, co ordinate daily schedules and collection routes, and respond to service issues, enquiries and complaints in a timely and professional way. You will also work closely with residents, elected members, internal teams and other stakeholders, while promoting safe working practices and using service data and performance information to maintain standards and drive improvement.

About you

You will be a confident and capable manager with significant experience of leading operational teams and managing performance within a frontline service. You will have strong communication, organisational and leadership skills, along with the ability to motivate, support and develop staff at all levels. You will also bring a clear commitment to customer service, value for money, health and safety, and continuous improvement.

You will need to have:

• NVQ Level 5 or equivalent practical experience in an environmental discipline
• IOSH or equivalent health and safety qualification

This role requires flexibility to work in line with service needs, including weekends, bank holidays and Christmas collection arrangements.

Closing Date: 26th April 2026