Senior Operations Manager - 5946

Job Title: Senior Operations Manager

Salary: £43,800-£58,500

Location: Cambridge, Hybrid Working

Contract: Full time, permanent, 35 hours per week

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We're looking for a Senior Operations Manager to manage the delivery of Cambridge English Qualifications. If you are great at managing processes and leading a team, enjoy problem solving and have a strong customer focus, and you are looking for a new and exciting challenge, this could be the role for you.

About the role

We are looking for a Senior Operations Manager who is experienced in delivering operational processes, particularly in an exam delivery environment, for both paper-based and digital exams. Experience of working in a regulated environment would be helpful. You will be highly organised, be a great team leader, and will thrive in a changing environment as we are always looking to innovate and improve what we do. We're looking for someone who is motivated by delivering excellent operational service to our customers all over the world.

We deliver millions of English language qualifications globally each year, with exams happening 365 days a year, and this role is vital to delivering these on time and to our highest standards. Reporting to the Director of Exam Services, you will:

• Lead your team, motivate them, increase engagement and support the team through any changes. Your team will be based in the UK and in the Philippines.
• Deliver excellent operational service to a broad range of customers globally, delivering on time and to standard and managing the team's work to achieve these standards.
• Get involved in projects and improvements as a subject matter expert and represent Exam Services in these projects. You will make high-stakes operational decisions and project recommendations to ensure quality and regulatory compliance.
• Collaborate closely with another Senior Operations Manager in Exam Services, working closely together to meet joint goals. Being a strong team player is essential.
• Ensure that peak processing periods, bespoke sessions, and projects are suitably planned for and regularly reviewed and that issues, risks and non-conformances are accurately recorded, investigated, and suitably mitigated
• Build successful working relationships with colleagues across the organisation and with key external stakeholders.
• Lead your team to produce and maintain Standard Operating Procedures, work instructions and other key documents to support business compliance

About you

The successful candidate will be highly organised, a great team player and a supportive line manager. We're looking for someone who takes the initiative, solves problems, and who can successfully implement change.

This team can get very busy at peak times of year, and you will be able to work effectively under pressure and to demanding deadlines and to lead a global team during these peaks. You will motivate, lead and support your team.

Ideally you will have experience of delivering exams or working in a similar environment.

Please see the Job Description for further knowledge, skills and experience required for this role.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 12th May 2025 and interviews are scheduled to take place 19th, 20th and 21st May.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.