Senior Onboarding Specialist (German Speaker)

Onboarding Specialists warmly welcome our newest Salesforce customers post sale before they begin the implementation process, ensuring a positive initial experience with Salesforce and the achievement of customer business objectives. This role focuses on helping customers achieve rapid time to value while building a strong knowledge foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.

Job Responsibilities

• Become a Salesforce subject matter expert for specific Salesforce products, focusing on accelerating the initial time to value for new customers.
• Act as the customer's first point of contact post sale and welcome them warmly into the ecosystem.
• Deliver virtual 1:1 engagements to educate and empower customers to achieve business value using the Salesforce Customer 360 Suite of Products.
• Use consulting skills to uncover initial business use cases and objectives, setting the stage for long term customer success.
• Provide relevant recommendations specific to customers' business needs.
• Create tailor made Success Paths for customers, detailing the steps that will ensure their business objectives are met.
• Build positive relationships with internal and external business partners, contributing to broader goals and growth.
• Actively leverage and contribute to the overall knowledge base and expertise of the community.

Experience

• Proven track record in delivering success through customer facing presentations and engagements with strong communication and presentation skills.
• Relevant third level degree or equivalent qualification.
• At least 2 years of relevant work experience helping customers achieve full business potential through technology.
• Ability to work independently as a self starter, manage time and prioritize activities, and perform effectively under pressure.
• Applied customer success concepts, practices, and procedures to drive customer success.
• Excellent presentation skills and the ability to hold the attention of a large group of attendees.
• Comfortable navigating conversations with stakeholders at all levels, from administrators to C suite.

Qualifications and Skills

• Languages: German speaker - proficiency in English is essential.
• Business Acumen: Ability to discuss customers' business needs and expected business value across various industries and company sizes.
• Communication Skills: Convey ideas and solutions clearly and effectively.
• Presentation Skills: Ability to hold the attention of and speak to a varied group of stakeholders from admin to C suite.
• Consultative Engagements: Experience consulting customers on their business objectives and business strategy - customer focused approach and engagement style.
• Relationship Builder: Personable and energetic, able to create rapport with customers and provide a warm welcome.
• Technical Acumen: Experience with software solutions and ability to learn new technology quickly.
• Problem solving Skills: Thinking on your feet and finding solutions independently or in a group setting.
• Organizational Change: Accepting change as a constant and ability to thrive in a dynamic environment.

Advantageous

• Salesforce certifications - Tableau, Data 360, Salesforce Admin, Advanced Admin, and/or Consultant certifications are an advantage.
• CRM platform experience - hands on experience with a CRM platform suite and associated applications (Salesforce preferred).
• Tableau - Tableau experience and/or Data Cloud certification(s) is an advantage.
• Project management - understanding of project management principles.
• Software implementation - experience with successful software implementation roll outs and the ability to communicate a successful implementation strategy.
• Data literacy - ability to create and read reports and data.
• Ability to prioritize and perform effectively under pressure.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. Employees and potential employees are assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between. Recruiting, hiring, and promotion decisions are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduced workforce, recall, training, and education.