Senior Mediation Officer

An experienced Senior SEND Mediations Officer is required to join a Local Authority SEND service, with a particular focus on mediation, dispute resolution and SEND Tribunal work.

This role is suited to an experienced professional who can confidently manage complex mediation cases, tribunal proceedings and high-profile disputes, taking ownership of an active caseload from day one.

Working closely with families, schools, health partners and legal colleagues, you will play a key role in securing timely, lawful and child-centred outcomes while helping to resolve disputes wherever possible and reducing the need for Tribunal hearings.

• Lead on complex SEND mediation cases, providing expert oversight throughout the mediation process.
• Manage a caseload of high-risk and sensitive cases, ensuring timely and effective resolutions.
• Work collaboratively with families, schools, health partners, legal colleagues and other professionals to resolve disputes.
• Represent the Local Authority confidently during mediation meetings and SEND Tribunal proceedings where required.
• Provide specialist advice and guidance to colleagues on complex SEND legislation and dispute resolution.
• Identify and manage risks, ensuring statutory requirements and timescales are met.
• Support continuous improvement across mediation practice, promoting consistency and best practice.
• Build positive relationships with families and stakeholders to achieve the best possible outcomes for children and young people.

• Extensive knowledge of SEND legislation, including the Children and Families Act 2014, the SEND Code of Practice and the Equality Act 2010.
• Proven experience managing complex SEND casework within a Local Authority or similar environment.
• Demonstrable experience in mediation, dispute resolution, advocacy or representing cases at SEND Tribunal.
• Excellent negotiation, influencing and problem-solving skills.
• Strong written and verbal communication skills, with the ability to communicate complex information clearly and effectively.
• Ability to manage competing priorities in a fast-paced environment.
• Experience developing positive working relationships with families, schools, health partners and multi-agency teams.
• Good understanding of the wider legislative and organisational context affecting SEND services.
• Previous line management or supervisory experience is desirable.