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Senior Manager, Procare Services - UK&I, Northern Europe
Posted 15 hours 17 minutes ago by Jobtailor
Permanent
Full Time
Other
Berkshire, Newbury, United Kingdom, RG141
Job Description
Responsibilities 
- Drive service contract revenue growth and renewal rates
- Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
- Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
- Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
- Define and track operational and commercial performance metrics
- Improve service execution and customer experience performance by optimising processes across repair centres and field operations
- Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams
- Minimum 10 years of experience in technical services, service operations, or customer operations leadership
- Minimum 5 years of experience managing people, including leadership of field service or technical teams
- Demonstrated experience managing profit and loss (P&L) and service-related financial performance
- Fluency in English
- Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment (preferred)
- Minimum 3 years of experience managing multi-country or regional operations across Europe (preferred)
Jobtailor
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