Senior Manager, Financial Services, Organisation and Workforce Transformation, Future Organisat ...

Bristol, Edinburgh, Glasgow, London, Manchester

Business Line

Date published

24-Mar-2025

18667

Connect to your Industry

Drive impactful change in Financial Services. Shape the future of leading organisations.

At Deloitte, we believe that placing people at the heart of transformation is critical to helping organisations achieve their ambitions sustainably. Our Human Capital Financial Services practice is a global leader in workforce and organisational transformation, partnering with clients to accelerate agile ways of working, deliver truly seamless experiences, and build their transformation muscle to navigate the future of work.

We are passionate about supporting Financial Services clients with their largest, most complex, and challenging transformation programmes. Our team architects human-centred solutions that activate transformation and deliver business outcomes at pace, particularly critical in a sector grappling with evolving customer expectations, emerging technologies, and increasing regulatory pressures.

What sets us apart:

• Deep industry expertise: We understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech.
• Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential.
• Data-driven insights: We don't rely on intuition and leverage data and analytics end-to-end to inform our recommendations and ensure solutions are aligned with business objectives.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding.

Lead complex, large-scale Technology & Transformation projects for top Financial Services institutions. Help clients adapt to the changing landscape of digital banking, new risk models, and innovative distribution channels. As a Senior Manager, you will:

• Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required.
• Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices.
• Manage and mentor multi-disciplinary teams to deliver exceptional client service.
• Drive business development by identifying and pursuing new opportunities, building strong client relationships, and contributing to the growth of our practice.
• Contribute to thought leadership, driving innovation in Human Capital, Financial Services.
• Shape the future of our team through thought leadership, innovation, and role modelling Deloitte's shared values.

As a Senior Manager in the team, you will work closely with Directors and Partners to play a key role in making a difference by influencing and shaping the strategic development of the team. You will also leverage your commercial experience to build and develop significant new business opportunities for the Firm, focusing on developing senior client relationships within Human Capital. In doing so, you will build a level of eminence in the marketplace that provides a platform to support the Firm's growth ambitions over the long term. You will build high-performing teams around you to support these growth plans.

To be successful in this role, you will be a subject matter expert leading multiple, high-profile projects and bids while developing innovative thought leadership. You will have the opportunity to learn from the best in the business and help recruit top talent.

Connect to your skills and professional experience

Overall, your experience should include contributing to large-scale organisation transformation programmes, ideally using traditional and/or agile methodologies (such as digital/AI, product, value stream). You will be able to demonstrate skills like:

• Significant experience in Financial Services consulting, with a strong understanding of industry trends, challenges, and regulations. This can be specific but not limited to a key Sector.
• Demonstrated ability to analyse and translate strategic objectives into actionable implications for an organisation's operating model and capability requirements within a Financial Services context.
• Strong commercial acumen with strong experience of the consulting sales cycle including opportunity assessment, compelling proposal development and storytelling, and effective negotiation strategies.
• Proven track record of leading and delivering large-scale organisation design and transformation projects and the ability to manage senior stakeholders effectively and manage complex and diverse client scenarios, focusing on high quality outcomes
• Expertise in enterprise transformations, operating model design, organisation design, and workforce planning.
• Proven experience designing work, roles, and organisations for functions within Financial Services - This could include experience with Digital Transformation initiatives, Mergers and Acquisitions, or new operating models in areas such as Banking, Asset Management, or Insurance
• Demonstrate a strong understanding and experience of applying emerging technology context to organisation transformation such as the growing capability of AI and GenAI
• Acute awareness of risk management and managing risks associated with people, processes, systems, change, and commercials.
• Strong analytical, problem-solving, and communication skills.
• Passion for innovation and driving change in a dynamic environment.
• Innovative mindset and keen interest in the newest thinking around transformation, the future of work, and technology disruptors.
• Ability to explore options in a structured way, deploying techniques such as design thinking, systems thinking, and service design

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Human Capital

People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"I thoroughly enjoy the opportunities and the people I engage with: they enrich my day immensely. Every week throws up new challenges, new risks to assess, new plans to develop."

"The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors."

- Sophia, Technology & Transformation

Our hybrid working policy

You'll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing . click apply for full job details