Senior Manager- Digital Operating Model Transformation

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

The Digital Operating Model team is part of Capgemini Invent's growing Business Technology practice.

We are looking for talented individuals to join the team, and to support our clients transform their digital operating models, from analysis of the AS IS to experience-led recommendations and design.

In this role, you will have the opportunity to:

Leverage your extensive experience of shaping digital operating models to work with C-suite and senior leadership teams and help them define their digital vision and case-for-change

Work across different sectors and types of organisations, from government departments to global organisations

Analyse the impact of new technologies on digital operating models and facilitate discussions with clients, bringing the best of Capgemini capabilities

Lead teams delivering digital operating model design engagements, which could include:

Defining operating model design options, and working with the client team to select the "best-fit" option for elaboration

Identifying challenges and opportunities for improvement, using benchmark-data and/or best-practice concepts

Defining multi-year transformation roadmaps, underpinned by evidence-based business cases

Defining organisational changes

Help talented individuals grow into experienced operating model practitioners

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.

Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.

Learning & development - Training to support your career development and the skills demand within the company, certifications etc.

We are looking for some or all of the following experience and core capabilities from our Senior Manager-level candidates:

Evidence of having advised and worked with Executive level clients, and how you influenced key digital operating model decisions, such as central vs local, Business/IT ways interface, CoEs, retained organisation etc.

Experience of product-centric operating models

Experience of service-led models and the challenges of defining service ownership

Experience in leading and delivering digital operating model engagements, covering some or all of the core dimensions (i.e. processes and tooling, organisational structure, data, governance, accountability and decision-making leadership and culture.)

Experience working with large Government organisations and/or global private companies

Experience in defining transformation roadmaps and supporting business cases

Broad knowledge of digital technology industry trends, including but not limited to: AI/GenAI/Agentic AI, Agile at Scale, DevSecOps, journey-to-cloud, low code/no-code solution development, etc.

Experience in IT Service Management/ SIAM Transformation is desired but not required

Demonstration of core management consulting skills, including storyboarding, comparative and analytical analysis, project and workstream management, written and oral presentation skills, gaining buy-in and the ability to quickly build productive and trusting relationships

In addition to the capabilities mentioned above, we are looking for an additional set of experiences to help grow our people, sales and internal capabilities:

Evidence of managing teams, in complex (e.g. large scale, political, multi-speed) environments

Evidence of supporting the growth of junior colleagues and the development of internal capability

The ability to build and maintain trusted relationships with senior client stakeholders

Evidence of having successfully delivered positive client outcomes, and developing opportunities for follow-on work; experience in leading and supporting sales efforts, as well as shaping deals and engagement commercials

Evidence of achieving sales targets of at least £1Mio per annum

You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work:

Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate.

Be comfortable outside your comfort zone: Self-stretchers thrive in our environment.

Build momentum in your career: Make your role and your career what you want it to be.

Stay true to who you are: Play to your strengths and bring your individuality.

Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has real impact.

Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged.

At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.5 billion.

When you join Capgemini, you don't just start a new job. You become part of something bigger.

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