Senior Manager - Operations

Overview

JTCuses a selection of industry leading technologies to assist with theonboarding, verification and ongoing maintenance of the investor records inaccordance with global AML practices.

Asystem specialist is required to ensure the correct and consistent use ofthese technologies across locations using them.

The role will require the application of good governance of the system, applicationof system controls and supporting the business in fulfilling their duties byensuring the system is set up and used optimally.

Main Responsibilities and Duties

• Ensure systems and processes align with internal policies and regulatory requirements, including AML, KYC, and data privacy standards.
• Support risk management and compliance audits by providing system access, documentation, and reporting as needed.
• Oversee the initial setup, configuration, and ongoing maintenance of onboarding and AML platforms.
• Customize system settings to meet business process requirements and regulatory obligations.
• Manage data migrations from legacy or external systems into the onboarding and AML platforms, ensuring data integrity and minimal disruption.
• Support the smooth onboarding of new investors and clients by configuring workflows and validating required documentation.
• Collaborate with stakeholders to ensure proper system integration with other business applications.
• Provide training and guidance to end-users-including front office, compliance, and operations staff-on system functionality and best practices.
• Develop and maintain user manuals, process documentation, and knowledge base articles.
• Implementation and Testing - Lead on new system and technology testing and implementation including delivery into the business.
• Correct and Consistent Use of the System - Monitor user activity and usage patterns to ensure correct, consistent, and efficient use of the platforms.
• Identify and address deviations from standard processes, reinforcing adherence to procedures through communication or retraining.
• Liaise with system vendors for troubleshooting, support, and roadmap planning.
• Work closely with compliance, IT, legal, and operational teams to identify and address system-related needs.

Essential Requirements

• Strong understanding of modern onboarding and AML system capabilities.
• Experience of onboarding and ongoing maintenance of investor throughout the lifecycle.
• Strong understanding of global anti monitoring standards and ability to work to and understand regulatory jurisdictional differences.
• Awareness of FATCA and CRS Reporting.
• Experience in the application of control and governance programmes.
• Strong interest in system use, technology and administrative functions.

Our Commitment to Inclusion & Wellbeing

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

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