Senior Manager / Director, Operating Model & Organisation Design

About the company

the company is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence - all powered by advanced technology, data, AI and digital innovation.

Clients value the company's collaborative approach and the way its teams integrate seamlessly - all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Certified as a Great Place to Work around the world, the company has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms.

Our Organisational, Effectiveness & Agility practice are looking for an experienced Senior Manager or Director to join the team.

We are experts who put people first to transform organisations through future-ready operating models, agile ways ofworking, and enterprise transformation. We help our clients build more adaptive, effective, and sustainable organisations by shaping how people, processes, and emerging technologies come together. Thisexpertisespansmultiple industries, reflecting our current cross-industry approach. However, we are now prioritising deep industry specialisation, particularlyinFinancial Services andConsumer Products&Retail.Our expertspartner closely with our industry-focused colleagues and go to market together.

What you will be doing

Our roles are about helping clients redesign and deliver the organisations of the futureby shaping operating models that enable agility,human-centreddesignand efficiency.As a Senior Manager, you will play a leading role in setting direction, shaping clientengagementsand driving enterprise-wide transformation,translating strategic priorities into practical structures, processes, and governance frameworks that drive sustainable impact.

• Enterprise-wide Operating Model Design and Implementation:Leading the definitionandimplementation oftarget operating models, organisational structures and governance frameworksthat align to strategic priorities and enable agilityacross complex organisations.

• Cost&ProductivityOptimisation:Shaping and leading large-scale redesign ofoperating models to improve efficiency, reduce costs and unlock long-term value through streamlines processes and resource allocation.

• Integration & Capability Build:Leadingcomplex organisational transitions, such as mergers,acquisitionsor new business units, by designing and embedding capabilities thatenable smooth integration and operationaleffectiveness.

• Ways of Working & Agility:Setting direction for how organisations evolveprocesses, decision-making, and funding models to foster collaboration,innovationand responsiveness at scale.

• AI-Enabled Operating Model Transformation: Designing future-fit organisations that can embed and scale AI-with the right structures, accountabilities, and cultural foundations

• Data-Driven Insights:Overseeing the application of analytics and diagnostictools (e.g.OrgVue) to assess spans, layers, costs, and workforce performance, translating insights intostrategic recommendations and executive decisions.

• Client Leadership & Business Development:Building trusted relationships with senior stakeholders, shaping and selling transformation programmes, and contributing to the growth of our operating model and transformation offering.

• Team Leadership & Capability Development:Leading and developing high-performing teams, coaching others to build capability and contributing to the growth of our practice.

Some examples of the workyou'lldo:

• Leading the design offuture-ready operating models that align with strategic priorities, balancing efficiency, agility, and innovation

• Acting as a trusted advisor to senior leaders onstructural choices, clarifying trade-offs between centralisation, decentralisation, and hybrid models to enable effective decision-making.

• Leading end-to-end operating model transformations, including governance designand implementation at scale.

• Overseeingorganisational transitions, ensuring structures andways of workingenable continuity,growthand long-term success

• Leadingcost and productivity optimisation programmes throughredesign of processes, spans and layers and resource allocation without compromising agility

• Advising clients on how to sustainably reduce cost or headcount while unlocking creativity and strategic focus

• Embedding lasting capability by designing change approaches that stick, with a focus on leadership alignment, behavioural change, and practical tooling

• Building senior client relationships,identifyingopportunitiesand shaping new work aligned to client priorities

Your skills and experience

We'relooking for exceptional consultants withdeepexpertiseinenterprise transformation - particularlyinreshaping how organisations are structured, governed and delivered.

You'lllikely bring:

• Proven consulting experience in enterprise transformation, including operating model design and delivery

• Deep expertiseinorganisational design and governance, with the ability to shape structures, processes, and decision-making frameworks

• Strongtrack recordofadvising senior stakeholders in large, complex organisations navigating disruption,emerging technologyadoptionand strategic change

• Strong knowledgeof transformation levers such as cost optimisation, capability building and integrationto enable sustainable organisational change

• Demonstrated experience leveraging AI tools to enhance operating model design approaches, as well as advising clients on embedding AI into their own operating models

• Experience shaping and selling large-scale transformation programmes, with a clear contribution to business development and growth

• A clear perspective on how AI is transforming work-from operating models and decision-making to workforce structure and leadership roles

• Familiarity with delivery tools (e.g.Orgvue,Jira, Planview) to support execution at pace

• Familiarity with delivery methodologies (eg.Agile at Scale, OKRs) to supportapproach and application

• Strong leadership capability, with experience leading teams,developingothers and building followership

• Confidence coachingseniorleaders through ambiguity, helping them adapt to new ways of working and organisational models

• A hypothesis-driven approach to problem solving - you ask the right questions, simplify the complex, and stay focused on impact

• Ability to thrive in a fast-paced, client-facing role with shifting priorities and multiple workstreams

What a career at the company will give you

PuttingPeopleFirst.

the company is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy:We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.

• Flexible Working:We know that the 'ideal' work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.

• Corporate Responsibility Days:Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.

• Wellbeing Fund:We want to encourage all employees to take charge and prioritise their own wellbeing. We've introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.

• Profit Share Scheme:All employees participate in the the company Group Profit Share Scheme so everyone has a stake in the company's success.

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.
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