Senior Major Incident Manager - Hybrid, On-Call

Kingfisher plc is seeking a Major Incident Manager to lead the response to high-impact IT incidents at our B&Q Head Office location near Southampton. The role requires coordinating technical teams, third-party suppliers, and stakeholders to restore services rapidly and maintain auditable incident records.

You will operate across on-call duties, establish incident bridges, and drive improvements to prevent recurrence. A strong background in ITIL practices and industry-standard tools is essential.