Senior Logistics Associate (12 Month Fixed Term Contract)

Hi, we're Bloom & Wild. We don't just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It's being there for the highs. Stepping up for the lows.

We care wildly about people and our planet. Which is why we're so proud to be a certified B Corp - committed to making long-term positive change for our community, and the world around us.

Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we've fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Now home to a family of 3 beautiful brands, we're driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's direct to consumer gifting destination.

️Operations & Wild Group

The Operations team at Bloom & Wild and bloomon is split into three sub-teams, although in practice there is close collaboration between all of them on a daily basis:

Logistics & 3rd Party Fulfilment - This team manages our partially outsourced sourcing, production, and fulfilment in the UK and optimises delivery in all countries we operate in. They work closely with our carrier partners (and coordinate our own delivery network) to deliver operational excellence and customer satisfaction.

Flower sourcing, styling and quality - This team is responsible for purchasing our fresh products like flowers and plants, mainly through direct collaboration with growers around the world. They manage our inbound supply chain and work closely with partners to optimise for quality and costs. Within our own and third-party warehouses, they monitor and improve styling and quality.

Warehouse Operations - Across our three strong brands, we have various warehouses across the EU. The teams at these sites manage the daily production and fulfilment of all products we sell. This team is also responsible for the non-horti procurement of add-ons and packaging items. Their focus is customer satisfaction, On Time-In Full fulfilment, quality, and associated costs (COGS).

Our key enablers for every element of our operations are data and technology so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products.

️About the Logistics Team

The logistics team are responsible for last mile delivery (getting parcels from the warehouse to customers' front doors) in 7 markets across Europe, managing more than 10 carriers, and ensuring that thousands of deliveries are completed on time every day. We are looking for a Senior Logistics Associate to join our team on a 12-month fixed-term contract. In this role you will support delivery operations across all markets, adapting your focus based on team capacity and business priorities.

Next to our logistics team and external partners, in this role you will work closely with our Warehouse Team and our Customer Delight team to achieve operational excellence and optimise for customer satisfaction, delivery performance and associated cost of goods sold.

️ What you'll be doing:

• The role comprises of three main areas:

Delivery Management

• Monitoring internal and external delivery reporting to ensure we are meeting service levels and reacting to live issues
• Managing shipping setup in our internal backend system to optimise delivery setup based on recent data, schedule bank holidays, and coordinate peaks
• Supporting in managing day-to-day relationship with our carriers to ensure we are meeting agreed service levels
• Conducting analysis (for example, reviewing delivery data or customer NPS responses) to identify optimisations and opportunities to improve our delivery performance and customer experience

Project Support

• Supporting the Logistics team and related departments in planning and executing improvement projects to address high-priority or time-sensitive challenges, often aimed at improving key operational metrics such as delivery success rates, compensation rates or cost optimisation
• Helping to design business cases to inform analysis and strategy
• Supporting on trials of new activities including running experiments and measuring impact, in collaboration with our BI and Commercial teams

Peak Management

• Supporting in the planning, project management and execution of our peaks - for us this is Christmas, Valentine's Day and Mother's Day.

You'll love this role if you

• Ideally have at least 2+ years of experience in a similar Operations or Customer Service role, preferably at another high-growth start-up
• You're a strong communicator, confident working with external partners and internal teams
• You're adaptable and comfortable shifting focus quickly, you stay effective even if priorities change in a fast-paced environment
• You're comfortable using Google Sheets, with an understanding of basic formulas, and have an interest in developing this skill further
• You have a sharp eye for detail and take pride in doing things right

Nice to have:

• Experience in running or contributing to improvement projects
• Experience building more advanced Google Sheets and working confidently with data
• Curiosity for experimenting with new tools, systems or AI

These are some of the skills and experience we think will enable success in this role, but please don't worry if you are missing some of these. We're committed to building a team made up of different strengths, skills and experiences, so if you're excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we'd love to hear from you.

& Wild

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.

Our ways of working

We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.

We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you'll agree this with your manager.

Whether it's through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.

We're big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

Lead change for good: we have the guts to try new things and step up to do what matters most

Think deeply, act swiftly : we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas

Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference

Stay open, be curious: we're open about what we're doing and why, and we welcome challenges from each other

Work that works for you

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

Our perks and benefits include:

Flexible working & work from abroad

25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year

1 Volunteering day each year

Enhanced family leave and a workplace nursery scheme

A flexible training framework for every stage of your career

Irresistible discounts on our products, blooms & subscriptions!

Share in our success with a choice to take equity options from day 1

For more information on our perks & bens, please see

Getting hired

We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited!) that we're the right move for you.If your application is successful . click apply for full job details