Senior Legal Expenses Claims Handler

A well-established organisation is seeking a Senior Claims Handler to join its Legal Services team. This is an excellent opportunity for an experienced claims professional to manage a varied caseload while providing technical guidance and support across the wider team.

Your new role

• Manage claims from initial assessment through to conclusion.
• Assess claims in line with internal procedures and regulatory requirements.
• Review documentation and gather additional information where required.
• Communicate claim decisions clearly and professionally.
• Provide guidance and support to customers, colleagues and external stakeholders.
• Interpret policies and ensure accurate application of terms and conditions.
• Appoint and liaise with legal representatives where appropriate.
• Review costs and escape complex matters when required.
• Maintain accurate records and ensure compliance at all times.
• Support and mentor junior team members, sharing technical expertise and best practice.

What you'll need to succeed

• Previous experience in a claims handling or case management environment.
• Experience working within a regulated environment.
• Strong organisational skills and ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management abilities.
• Confident decision-maker with excellent attention to detail.
• Ability to work independently and as part of a team.
• Strong IT skills, including experience using case management systems

What you'll get in return

• Salary of £30,000-£32,000 per annum.
• Hybrid working with 2 days in the Bradley Stoke office.
• Monday to Friday, 09:00-17:00.
• 25 days annual leave plus bank holidays.
• Pension scheme with employer contributions.
• Life assurance cover.
• Access to retail discounts and employee benefits.
• Ongoing training and career development opportunities