Senior Lead - Complaint Outcomes & Quality Assurance

Hastings Direct is seeking a Senior Lead - Complaint Outcomes in Leicester or Bexhill, offering hybrid work. You will oversee complaint outcomes, ensure fair, compliant resolutions, and manage governance across operations and suppliers.

The role focuses on quality, root-cause, and regulatory risk management to drive customer outcomes. You will lead critical governance, challenge supplier decisions, and collaborate with senior leaders to embed continuous improvement across complaint journeys