Senior Language Manager, German job at Klaviyo in Dublin, Ireland

Senior Language Manager, German (8 month FTC)

Location: Dublin, Ireland (Hybrid: 3 days per week in-office)

Contract type: 8-month FTC maternity cover

Job Description

About the role

This is an 8 month FTC maternity cover. We are looking for an experienced hands on Senior Language Manager to own and optimise the language and localisation strategy for Germany. Native level German language skills are essential.

Job Summary

Localisation efforts at Klaviyo are centred around linguistic and cultural excellence, teamwork and scale. We own the linguistic and cultural quality of every touchpoint a German customer has with Klaviyo: the product, the website, marketing campaigns, customer education, and partner and developer portals. Our work is about providing our customers with high quality localisation and an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo.

You will step directly into a fully embedded, senior individual contributor position and own everything the current person owns, with full continuity responsibility. We need someone who can hit the ground running and carry the German market at the same quality bar from day one.

The EMEA Localisation team is based in London, UK. You must be willing and able to occasionally travel to the London office for training, team events, etc.

Your Impact

• Own the German Language Infrastructure - proactively manage the German style guide and glossary as living documents, ensuring our Language Service Provider delivers consistent, high quality content across the entire customer journey.
• Own German Linguistic Quality across all customer touch points, ensuring we deliver the best German customer experience.
• Champion the German customer experience, including activities such as ensuring search is optimised for German, product is QA'ed, the website is optimised, and the customer journey is mapped to identify gaps and opportunities.

Duties

• Develop and maintain linguistic and cultural standards and guidelines, define quality expectations across the whole localised customer journey, supporting the development of style guides, glossaries, tone and voice for Klaviyo Product and Content in the market.
• Review German translation and monitor the linguistic quality of the German language, provide feedback and context to the translation teams to ensure the best resource fit for the highest quality impact.
• Communicate proactively with cross functional teams to anticipate, identify and fix linguistic and localisation issues related to Germany.
• Engage with relevant stakeholders (e.g. Product, Marketing, Customer Education) for additional context and insights on high priority content for localisation to define and influence the best creative, linguistic and localisation approach.
• Facilitate collaboration between internal stakeholders and vendors, ensuring necessary resources have access to relevant information and advising on the best course of action regarding localisation processes.
• Collaborate closely with the Localisation team and internal stakeholders to collect relevant cultural and linguistic information about Klaviyo Germany and support the localisation effort in bringing this content to the global audience.
• Proactively contribute to the creation of efficient, effective localisation processes and optimise those over time.
• Train, develop and manage a highly effective team of German linguists through our localisation supplier that consistently delivers high quality output.
• Be a champion internally for the German Klaviyo customer.
• Perform other related duties as assigned.

Who You Are

• 5+ years of experience in a comparable localisation role on the buyer/client side.
• Bachelor's or Master's degree in Languages, Translation, Localisation, International Studies.
• Fluency in English and native knowledge of German for Germany - essential.
• Proven experience in translation, localisation and language quality management.
• Demonstrated experience in localisation of Product, Marketing and Support content for Germany, with scalable localisation infrastructures and language quality frameworks.
• Experience with Smartling or similar TMS platforms - a plus.
• Deep understanding of localisation specificities and pitfalls.
• Experience in creative writing - a bonus.
• Authorization to work in Ireland without restriction.

Soft Skills

• Strong business acumen with proven stakeholder management skills.
• Ability to show initiative, work independently, and drive initiatives at a strategic level.
• Ability to hold teams accountable to a high quality standard.
• Excellent presentation, communication, and interpersonal skills.

Compensation

Base Pay Range (Ireland): €60,000 - €90,000 EUR

In addition, benefits may include participation in the company's annual cash bonus plan, variable compensation, equity, sign on payments, and a comprehensive range of health, welfare and wellbeing benefits based on eligibility.

Equal Opportunity and Non Discrimination

Klaviyo is committed to a policy of equal opportunity and non discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.