Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience

• ServiceNow
• Halo
• ITSM

Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience)
Remote with occasional travel to London and client sites
Salary: circa £50,000-£80,000 + bonus + benefits

We're looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence.

This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions.

The Role
You'll take ownership of complex ITSM workstreams while collaborating as part of a wider consulting team.

Responsibilities include:

• Designing, configuring and supporting ITSM/ESM solutions
• Delivering end-to-end ITSM platform implementations
• Integrating ITSM software (ServiceNow/Halo) with external systems via APIs
• Supporting discovery, automation and service optimisation initiatives
• Translating client requirements into robust technical solutions
• Contributing to agile delivery (epics, user stories, sprint support)

• Strong hands-on experience with ServiceNow, Halo or similar
• Solid understanding of ITIL across the service life cycle (ITIL v3 Foundation minimum)
• Experience integrating platforms using REST/SOAP APIs
• Knowledge of infrastructure and application discovery tools
• Strong analytical, problem-solving and technical design skills
• Experience working in agile delivery environments