Senior Integration Officer

Ensure timely and accurate compliance with all reporting requirements, including oversight of database management, case noting and file maintenance, with a focus on evidencing client progress and outcomes in line with data protection and contractual requirements. Monitor data quality across the team, implementing checks, addressing gaps promptly and supporting the Integration Officers to maintain consistently high documentation standards. Coordinate and support project logistics (as needed), such as arranging venues, preparing materials for group sessions, and ensuring accessible delivery across partner sites. Provide flexible administrative support to meet project needs, including contributing to internal reporting and contract performance monitoring. Attend and contribute to multi-agency coordination meetings and service development discussions, bringing operational insight to improve longer-term integration support. Regularly gather and act on client and partner feedback to improve service quality, accessibility and responsiveness, and support continuous improvement across the team. Carry out all duties in accordance with the aims, values and policies of the International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and equal opportunities, relevant legislation and contractual/donor requirements. Demonstrated ability to lead on longer-term integration delivery, supporting clients to move towards independence, providing operational guidance, coaching and support to staff members to ensure consistent, high-quality, outcomes-focused casework. Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English. Sound understanding of safeguarding principles and risk management processes, with the ability to exercise professional judgement and provide appropriate guidance in complex or sensitive situations. Excellent interpersonal and relationship-building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships. Strong organisational skills, with the ability to prioritise, manage competing demands and meet deadlines. Good IT skills, including proficiency in Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom. Ability to work flexibly both independently and collaboratively as part of a team. Ability to travel regularly throughout the service delivery area and, where required, to attend partner locations and multi-agency meetings. Significant experience supporting refugees, asylum seekers or other vulnerable populations through structured integration pathways, including progression in employment, education, financial stability and community participation. Proven line management, supervision or team leadership experience for diverse staff within a casework, social care or integration-focused environment, including responsibility for case oversight, performance support and professional development. Strong working knowledge of UK statutory and voluntary sector systems and services. Significant experience using Client Management Relationship systems and leading data quality assurance processes. This includes implementing routine checks and controls across case records and client management systems, ensuring timely corrective action and maintaining confidentiality and data protection standards. Work that has meaning : Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve. Global scale, dynamic workplace : At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job-you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world-working across time zones and regularly exchanging different ideas, perspectives and insights. You'll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard. Challenging work, innovative solutions : We're committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today. Community centered : We're an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.