Senior Infrastructure Consultant

London, United Kingdom Professional Services

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

About the role

The Infrastructure Consultant acts as a key technical resource, focusing on the installation, configuration, optimization, and troubleshooting of Nintex solutions across diverse client environments. This role requires strong infrastructure knowledge, authentication expertise, and experience in designing resilient, high performing environments. The Infrastructure Consultant works closely with technical leadership, internal teams, and clients to ensure Nintex solutions are deployed and maintained to the highest standards of reliability, security, and performance.

Your contribution will be

• Pay close attention to each aspect of the Nintex Suite products' effective installation, updating, and troubleshooting.
• Assist technical team leadership in establishing patterns and practices underlying the infrastructure of the Nintex product portfolio.
• Provide clients with technical guidance and expertise throughout installation, upgrade, and troubleshooting phases to ensure optimal performance and usability of Nintex products.
• Work alongside internal teams and other consultants to provide clients with thorough and efficient assistance.
• Create documentation of installation and setup processes as well as problem solving techniques to keep the knowledge base current.
• Share with the team and clients the most recent Nintex product updates, improvements, and best practices.
• Lead and support installation, upgrade, and troubleshooting activities for multi tiered applications.
• Configure and troubleshoot Internet Information Services (IIS), including Web Server and Application Server roles.
• Design and implement infrastructure solutions supporting Disaster Recovery (DR) and High Availability (HA).
• Provide expertise in authentication methods and identity providers (Windows, Kerberos, Claims Based, OAuth, OIDC; AD and AAD minimum, Okta preferred).
• Support physical and cloud based networking capabilities, with preference for Azure and/or AWS experience.
• Contribute to continuous improvement of infrastructure methodologies and best practices.

To be successful, we think you need

• 5+ years in infrastructure consulting, engineering, systems administration, or related enterprise roles.
• 5+ Years of working knowledge on Nintex products and supporting platform requirements (on prem and cloud).
• 5+ Years of hands on experience installing, upgrading, and troubleshooting complex, multi tiered applications.
• Proven ability to produce high quality technical documentation and reusable runbooks.
• Clear, confident communicator able to translate complex technical concepts for both technical and non technical audiences.
• Collaborative mindset with experience working across global teams and with external clients/partners.

Preferred attributes

• Customer focused with a track record of building trust and driving positive outcomes.
• Proactive, analytical problem solver with strong ownership and follow through.
• Comfortable operating in fast paced environments with competing priorities.
• Continuous learner who keeps current with Nintex product updates and broader platform changes.

What's in it for you

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at home and in office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforcean array of exciting perks and benefits, including

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

Become a part of the Nintex team, learn about our culture, and benefits that help our people thrive.