Senior Housing Complaints Resolution Specialist

Carrington West is seeking experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract. The role focuses on investigating Stage 1 and Stage 2 housing complaints, managing Housing Ombudsman cases, and driving service improvements.

Onsite 2-3 days per week and liaison with Councillors and MPs will be required. You will undertake detailed investigations, prepare evidence-based responses, and coordinate with housing, repairs and other