Senior General Manager

We are seeking an exceptional Senior General Manager to lead large-scale, customer-focused contract logistics operations. This is a pivotal leadership role, accountable for driving operational excellence, financial performance, and long-term client partnerships across complex, multi-site operations based across the Midlands.

As the Senior General Manager, you will play a critical role in shaping strategy, driving continuous improvement, and ensuring the operation remains efficient, innovative, and commercially competitive.

WHAT ARE YOU GOING TO DO?

Reporting to the Business Unit Director, you will be the onsite senior leader with full responsibility for delivering operational performance, budget targets, and service excellence. You will work in close partnership with clients, ensuring a collaborative and proactive approach to service delivery, while identifying opportunities to enhance operational performance and support contract growth. In addition, you will also lead in;

• Providing strategic leadership across contract logistics operations, ensuring delivery against all financial, operational and service KPIs.
• Develop and execute annual business plans, with ownership for budget management and cost controls.
• Drive a culture of continuous improvement, identifying and implementing initiatives that enhance efficiency and customer value
• Create senior-level client relationships, ensuring high levels of engagement, satisfaction and contract retention
• Lead, coach and develop high-performing management structures, fostering a culture of accountability and engagement
• Ensure full compliance with HSE and regulatory requirements, embedding best practices
• Leverage emerging technologies and operational innovation to optimise warehouse design and performance
• Standardise performance frameworks driving consistency in reporting, productivity and service delivery.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have significant operational leadership experience ideally within a large-scale logistics, warehousing or ecommerce environment, experienced in leading multi-user or complex operations.

You will be an analytical, decisive and commercial astute with a proven track record of P&L management and delivering against budgetary targets, skilled in building and developing strategic client relationships and demonstrable success in delivering operational transformation and continuous improvement initiatives.

You must be a strong people leader capable of forming, nurturing and developing a management team that embraces challenge and change and instills a culture of high performance and engagement.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then.

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