Senior Family Engagement Officer

Contract Civic Recruitment Limited United Kingdom

Posted On 03/03/2026

Job Information

Social / NGO / Health & Care

City Uxbridge

Province Hillingdon

Postal Code UB8

Job Description

2-3 Months Contract with a Local Authority

Summary

• The Senior Family Engagement Officer plays a crucial role in engaging families as they enter the service, fostering positive relationships with parents, carers, and visitors both at the center and within the community. This position is responsible for day-to-day front-of-house management, reception duties, administrative support, and ensuring families have access to the full range of services offered in the locality.

Responsibilities

• Welcome and support families entering the service, ensuring they feel comfortable, included, and informed.
• Build positive working relationships with families to enhance community engagement and development.
• Manage enquiries via phone, email, and face-to-face, directing families to childcare, health, benefits, and financial support.
• Collect regular feedback from center users and report outcomes to the Centre Coordinator.

Essential Experience Required

• Experience working effectively within a team in a busy, multi-agency environment.

Proficiency in using various ICT systems and software packages.

Essential Qualifications Required

GCSEs (or equivalent) including English and Maths, Grade A-C.

First Aid at Work qualification.

Additional Information

• Working hours: 36 hours per week
• Working Pattern: Fully on-site (no hybrid working)
• Enhanced DBS & barred list check (Child & adult) required.