Senior Facilities Manager

Senior Facilities Manager - UK

Location: Canary Wharf, London, UK (responsibility for London HQ, London office, Glasgow and Manchester offices)

Role Purpose

An exciting opportunity for an experienced and customer focused Senior Facilities Manager to oversee our Integrated Facilities Management contract across multiple key sites. The role involves managing client and tenant satisfaction, contract delivery, hard and soft services, project works, financial management and leading the JLL team, including Assistant Facilities Managers, Facilities Coordinators, Senior Workplace Ambassador Leads and Workplace Ambassadors.

What This Job Involves Client Service & Relationship Management

• Promote high level of satisfaction among client users by promptly responding to their service requirements
• Develop close working relationships with Client Key Stakeholders, Landlord, Managing Agents and all FM vendors to ensure they fully understand the Client culture and become partners in delivering a high quality service
• Act as main point of contact for all campus related activity, office/building openings, and building issues including out of hours escalations
• Ensure the whole FM delivery team works with a constant focus on delivering exceptional client and customer experience

Leadership & Team Management

• Demonstrate leadership, give direction and mentor the JLL team on site to promote engagement and excellency in customer service and delivery
• Lead and manage a team including Assistant Facilities Managers, Facilities Coordinators, Senior Workplace Ambassador Leads and Workplace Ambassadors across the London Head Quarters, London office, Manchester office, and Glasgow office
• Hire, attract and retain a team of top talented employees and ensure company standards are met
• Support team members' development through objectives and goal setting

Technical & Compliance Management

• Oversee day to day site management activities including site functionality, escalation management, planning and client satisfaction across all four locations
• Ensure compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance
• Manage Building Management Systems and create and manage Preventative Planned Maintenance schedules
• Monitor PPM schedules, Operation and Maintenance Manuals, warranties, Task System, and Asset & Life Cycle Registers
• Work with the technical team to ensure collection and monitoring of all technical documentation
• Ensure knowledge of in country requirements related to building regulations, H&S, contractors, and statutory regulations

Vendor & Service Delivery Management

• Manage key vendor relationships to ensure delivery of services aligned to the statement of work and compliance with key deliverables
• Engage with key vendors at management level to drive service delivery against agreed key performance indicators and service level agreements
• Deliver or delegate service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
• Monitor and ensure office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion

Financial Management

• Proactively manage spend and budget locally in line with JLL policies and procedures including the processing of PO's, invoices, budgets as required
• Identify cost savings and cost avoidance opportunities
• Manage budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site

Project & Crisis Management

• Act as go to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
• Ensure timely project solutions are made, risks are identified, and lessons learned, documented and shared
• Oversee and support project works across all locations

Health & Safety

• Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager
• Work in accordance with health and safety measures and promote best practice amongst colleagues, contractors and vendors at all times
• Conduct audits to ensure office housekeeping and cleanliness is delivered to the highest standard

Continuous Improvement & Innovation

• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the IFM platform level including new tools, process re engineering and other ideas that provide service delivery efficiencies
• Drive client specific initiatives such as technology rollouts, benchmarking, best practices
• Support account initiatives such as user experience programmes, JLL system rollouts, regional training programmes/workshops and others as appropriate
• Work as part of the account sustainability network to deliver projects, innovations and best practice

Communication

• Communicate efficiently to keep the Client and management team informed of any elevated risks or events, as necessary
• Act as an ambassador of the JLL team

Required Skills and Experience Essential Experience

• Established background in facilities management and a proven track record in delivering combined hard and soft services
• Experience in the management of total FM services, preferably with some project management experience
• Demonstrated experience of managing supply partners
• Experience delivering combined services facilities management contract in a client site
• Experience managing a team and people management skills
• Experience using a Computerised Maintenance Management system for managing Preventative Planned Maintenance
• Advanced in Microsoft Office (Excel, Word, and Outlook)
• Proficient with Word and Excel and have a keen interest in technology
• Experience in using AutoCAD would be an advantage
• Experience in financial management and budgeting while identifying cost savings/avoidance

Personal Attributes

• Able to build and maintain strong client relationships
• Excellent communicator including presentation and negotiation skills
• High attention to detail
• Able to manage multiple projects and priorities
• Able to network at all levels within the organization
• Flexible and adaptable to changing business requirements
• Can display initiative, confidence and professionalism in all dealings
• Can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach
• Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment
• Open and have good communication skills
• Strive for excellence and share ideas for improvement
• Keep up to date with industry trends and have direct experience or an interest in customer service

Education

• Degree qualified, preferably in property, facilities operations or engineering, or equivalent time on site experience in facilities management

Equal Opportunity Employer

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at .