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Senior Escalation Manager: Technical Issue Resolution

Posted 5 hours 14 minutes ago by 2103 Bentley Systems International Limited

Permanent
Full Time
Other
Dublin, Dublin, Ireland
Job Description

Bentley Systems is seeking a Senior Escalation Manager in Ireland to orchestrate critical technical escalations and coordinate cross-functional teams. You will own the escalation lifecycle, communicate with customers and executives, and drive timely resolutions while maintaining service quality.

The role emphasizes technical knowledge, ownership, and mentorship across the support organization, with a hybrid work setup in Ireland.

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