Senior Escalation Manager - Lead Critical Resolutions

Bentley Systems, Incorporated is seeking a Senior Escalation Manager to lead and resolve critical customer issues in a hybrid Dublin setting. The role focuses on governance, cross-functional collaboration, and clear communication with customers and Bentley executives to protect software integrity.

The candidate will coordinate Development, QA, Support, and other teams, document full investigation results, and participate in process improvements and mentoring across the support organization.