Senior Enterprise CX Leader & Strategy Advisor

Vitality is seeking a senior Customer Experience Manager to lead how customer evidence shapes enterprise priorities across Health, Life and the Vitality Programme. You'll influence transformation, governance and investment decisions as a trusted adviser to ExCo and senior leaders.

Working in a hybrid model with 2 days per week in Vitality offices (London/Bournemouth/Stockport), you'll own the enterprise CX agenda, connect customer feedback to priorities and drive measurable business impact.