Senior Ecommerce Manager New London

We're Beauty Pie. We're the world's first luxury beauty and wellness buyers' club. And we're disrupting the beauty industry, one face cream at a time.

Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie.

So, what will you be doing?

• Support the Ecommerce Director in developing and executing the strategy to support the business growth goals
• Lead preparation of weekly global trading reporting across DTC site and app, highlighting commercial risks and opportunities
• Oversee the customer journey to ensure a seamless, branded, high-converting experience by collaborating cross-functionally (Design, UX, Data, Tech) on CRO and site enhancements
• Leverage data and tooling to identify opportunities to optimise site/app performance
• Own impact measurement and report insights to senior leadership
• Lead Ecommerce associates to ensure timely product and campaign launches, optimise merchandising and product discoverability to improve CVR and increase retention rates
• Manage site content workflows, driving operational efficiency via CMS and processes
• Align digital activities with wider Marketing teams for cohesive campaign execution across touchpoints
• Monitor and analyse key KPIs (traffic, conversion, bounce, revenue) across user segments and deliver regular performance reports with actionable insights for senior stakeholders
• Oversee on-page SEO in collaboration with Tech, ensuring optimal structure and performance

We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you're aligned to our values, excited about the opportunity, and you're really good at what you do (even if you don't tick all the boxes) apply anyway!

• 6+ years of experience in ecommerce, with at least 2 years in a senior role
• Strong commercial acumen with a proven track record of delivering revenue growth
• Strong experience in trading with proven skills for analysing performance and creating weekly trade packs to be presented in weekly, monthly, quarterly presentations to senior stakeholders
• Experience with major ecommerce platforms (eg Commercetools, Shopify Plus)
• Experience with content management systems and ecommerce tools (eg Contentful,Constructor, Talon.one and Bazaarvoice)
• Deep understanding of DTC businesses and consumer behaviours
• Proficiency with analytics tools (eg Google Analytics, Mixpanel, Lightdash, Excel, Hotjar)
• Excellent project management and cross-functional collaboration skills
• Experience in a fast-paced, high-growth environment, ideally at a DTC brand (beauty, fashion, CPG, or similar)
• Experience with A/B testing tools and personalisation engines
• Experience managing and developing junior team members

What makes someone 'Beauty Pie'?

Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:

• Bring Your 'A' Game: Take ownership & accountability. Make sh t happen. Grow. Support. Evolve. Invent. Be open-minded.
• Be Intelligently Rebellious: Challenge the status quo. Push boundaries. Embrace change. Think BIG.
• Be Customer Obsessed: Listen & learn. Take ownership. Act fast. Be humble & empathetic. Build & keep trust. Be grateful for feedback.
• It's All For One (& One For All): Take advantage of collective intelligence. Act with integrity. Support & challenge. Embrace individuality. Do right by our company, our members, our colleagues & our environment.

We're committed to diversity & inclusion

As a business that's based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.

We've got a long way to go, but here's how we're doing as of June 2024:

Employees who identify as female: 68%

Employees from minority ethnic backgrounds: 28%

Employees who identify as living with a disability: 10%

Employees who identify as female in our Product Engineering teams: 32%

Employees who identify as LGBTQIA+: 13%

A bit about our ways of working

We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast, and get the job done.

We operate on a hybrid model, with a minimum of three days in the office each week- with some roles requiring more which will be outlined in the job spec.

This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.

Your piece of the Beauty Pie:

Life & Balance

• Free Membership to Beauty Pie +discount off our products
• 25 days holiday & your birthday off /22 vacation days for the US team
• Flexible bank holidays
• Equal leave for all new parents regardless of gender or personal circumstances
• Private Medical Insurance
• £2,500 / $2,500 to spend on your fertility journey after 2 years service
• 10 therapy sessions through AXA PPP

So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.

Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.

Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.

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Beauty Pie Diversity & Inclusion - Voluntary Demographic Questionnaire

The following voluntary demographic questions are intended to help us learn more about the various identities and backgrounds that make up the candidates applying to Beauty Pie.

Providing us with this information will help us take actions that support under-represented groups and make sure our hiring process is inclusive and fair for everyone. The questions may be sensitive, so please be aware that your survey responses are secure and entirely voluntary/optional.

All data collected will be handled anonymously. It will no way impact your opportunity to work for us within the application or hiring process.

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