Senior Director, Medical Information

The Senior Director, Global Medical Information, is a newly created leadership role that reflects the increasing strategic importance of Medical Information within the Global Commercialization Organization, Medical Affairs (GCOMA).

This role represents a significant evolution of the Medical Information function and combines global strategic leadership with operational accountability across all current and future therapeutic areas. The position will provide enterprise-wide leadership for Medical Information activities supporting Oncology, Epilepsy, Sleep Medicine, and future therapeutic areas as the organization continues to grow and diversify its portfolio.

Reporting to the Executive Director, Global Medical Services, GCOMA, the Senior Director will be responsible for establishing and executing a forward-looking vision for Global Medical Information that advances scientific excellence, customer experience, innovation, operational effectiveness, and business impact.

The successful candidate will lead the transformation of the Global Medical Information organization from a traditional service-oriented model into a highly customer-centric, insight-driven, digitally enabled, and innovative global capability.

KEY RESPONSIBILITIES Strategic Leadership

• Develop and execute the global vision, strategy, and long-term roadmap for Medical Information aligned with GCOMA and enterprise priorities.
• Lead and manage the Global Medical Information organization across all current and future therapeutic areas.
• Position Medical Information as a strategic capability that contributes to scientific leadership, customer engagement, evidence communication, and organizational decision-making.
• Ensure the function remains scalable and adaptable to support future portfolio expansion.

Transformation and Innovation

• Lead the continued transformation of the Medical Information function into an industry-leading, customer-centric organization.
• Identify and implement innovative approaches that improve customer experience, scientific engagement, operational efficiency, and organizational effectiveness.
• Evaluate and adopt emerging technologies, including artificial intelligence, automation, digital content solutions, knowledge management platforms, advanced analytics, and self-service capabilities.

Customer-Centric Medical Information Excellence

• Establish a customer-first philosophy across all Medical Information activities.
• Ensure delivery of accurate, balanced, scientifically rigorous, compliant, and timely medical information globally.
• Advance omnichannel approaches that provide customers with access to scientific information through preferred channels and formats.

Global Medical Information Operations

• Provide strategic oversight of all Medical Information operations and associated vendor partnerships.
• Establish and monitor key performance indicators, service level agreements, quality measures, and customer satisfaction metrics.

Scientific Content Strategy and Knowledge Management

• Oversee development, maintenance, approval, and lifecycle management of global Medical Information content.
• Drive implementation of innovative approaches to scientific content creation, governance, and dissemination.

Medical Insights and Analytics

• Elevate Medical Information's role as a strategic source of actionable medical insights.
• Utilize data and analytics to identify emerging trends, customer needs, evidence gaps, and opportunities.

People Leadership

• Lead, inspire, and develop a high-performing global Medical Information organization.
• Drive succession planning, talent development, and organizational capability building.

Financial and Resource Management

• Develop and manage the Global Medical Information budget.
• Oversee vendor strategy, partner governance, contract management, and performance oversight.

QUALIFICATIONS Education

• Bachelor degree required, advanced scientific or healthcare degree preferred. (PharmD, PhD, MD, MBBS, Nurse Practitioner, PA)
• Minimum 15 years of relevant pharmaceutical, biotechnology, or healthcare industry experience.
• Minimum 10 years of progressive leadership experience in Medical Information, Medical Affairs, Scientific Communications, or related functions.
• Demonstrated success leading global teams and transformational change initiatives.