Senior Director - e-Invoicing and Compliance Services

This website uses Google Analytics Demographic and Interest reports for more detailed information when it pertains to website usage and website enhancements. This website also uses G2, TrustRadius, Trustpilot, Multiview, StackAdapt and the Google AdWords remarketing and retargetingservices to advertise on third-party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Senior Director - e-Invoicing and Compliance Services page is loaded Senior Director - e-Invoicing and Compliance Services Apply locations Remote - GBR time type Full time posted on Posted 6 Days Ago job requisition id JR102137

Job Description:

This senior leadership role within the Vertex Global Professional Services (GPS) organization will lead and execute strategic e-Invoicing initiatives across Customer Success and Services. The role is critical in driving growth through the sale, delivery, and innovation of Vertex e-Invoicing software and service solutions. Success will be measured by maximizing software adoption, revenue, delivery excellence, and customer value.

The leader will serve as the enterprise e-Invoicing subject matter expert, collaborating closely with Practice Leadership, Customer Success, Partner Enablement, Sales, Alliances, and Product Management. This role will champion Vertex's unique value proposition in e-Invoicing, shape solution strategy, and maintain a thought leadership position in this rapidly evolving domain.

Key Responsibilities

Thought Leadership in e-Invoicing

• Provide strategic direction and oversight for all e-Invoicing delivery teams, ensuring alignment with go-to-market and implementation strategies.
• Maintain expert knowledge of global e-Invoicing regulations, frameworks, and standards, including CTC (Continuous Transaction Controls), PEPPOL, EDI, and country-specific compliance requirements.
• Shape the evolution of Vertex's e-Invoicing solutions by bringing an outside-in perspective on industry trends and customer needs.
• Represent Vertex as an industry thought leader at events such as Vertex Exchange, partner summits, and executive forums.

Sales & Market Support

• Partner with Sales and Alliances to position e-Invoicing solutions competitively in the market.
• Develop implementation differentiators and pricing models to drive e-Invoicing adoption.
• Own the GPS strategy for e-Invoicing, including pipeline, bookings, revenue targets, and capacity planning.

Delivery Excellence

• Lead all e-Invoicing implementation programs to maximize customer value, satisfaction, and compliance success.
• Serve as Executive Sponsor on major e-Invoicing projects, coaching teams and ensuring best-practice delivery.
• Establish capacity and skills roadmaps, including training, certification tracking, and partner enablement for e-Invoicing specialists.
• Implement a continuous improvement framework based on customer feedback and industry advancements.

Partner & Ecosystem Engagement

• Build strong relationships with strategic partners, regulators, and industry influencers to expand Vertex's footprint in e-Invoicing.
• Guide partner readiness, enablement, and delivery quality for joint e-Invoicing projects.
• Promote consistent methodologies across internal and partner-led implementations.

Other Leadership Responsibilities

• Mentor and develop leadership talent within GPS to strengthen Vertex's global e-Invoicing credentials.
• Support recruiting and retention strategies to build a world-class services team.
• Drive employee engagement initiatives to maintain high satisfaction and performance.

Required Knowledge, Skills, and Abilities

• Proven expertise in global e-Invoicing standards, technologies, regulations, and compliance frameworks.
• Executive presence with exceptional communication and influencing skills.
• Strategic thinker with demonstrated ability to lead enterprise-level change.
• Strong analytical, operational, and project management capabilities.
• Deep knowledge of ERP/Tax software implementation life cycles, with in-depth familiarity with Vertex solutions.
• Ability to thrive in fast-paced, dynamic, and international environments.

Education & Experience

• 10+ years in the e-Invoicing / EDI domain with leadership of global compliance initiatives.
• 15+ years in consulting, client services leadership, or related senior roles.
• Experience managing large-scale, complex technology implementations.
• Functional and technical understanding of finance systems and processes.
• Bachelor's degree required; advanced degree preferred.
• Location preference: Europe.
• Ability to travel internationally.

Join our Talent Community to stay updated on the latest job opportunities, news, and events tailored to your career interests.

Vertex is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you'd like to view a copy of the company's affirmative action plan, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact or . This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.