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Senior Desktop Support Engineer
Posted 14 days 16 hours ago by Lorien
Senior Desktop Support Engineer - Up to £50,000 depending on experience.
Based in City of London - 5 days on-site.
I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits within the Infrastructure Support team.
Role and Responsibilities:
- Deploy and manage software updates and patches using tools such as Microsoft SCCM
- Providing technical support to end-users in person, over the phone, or via remote access tools.
- Troubleshooting hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems (Windows 10), productivity suites (Microsoft Office), applications, and security software.
- Utilize remote access tools (TeamViewer, Remote Desktop) to provide timely assistance to remote users.
- Support for collaboration and communications tools such as MS Teams, Email, Mobile coms.
- Collaborating with other IT teams to resolve escalated issues and implement solutions.
- Investigating and troubleshooting critical vulnerabilities
- Developing and maintaining documentation, knowledge base articles, and training materials.
- Mentoring junior support staff and providing guidance on complex technical issues.
- Participating in the planning and implementation of IT projects, such as system upgrades and migrations where applicable
- Setup and Support AV equipment for Meetings for all levels of staff
- On call rota (6pm - 7am) support every 3 weeks, on a shift pattern (Earlys/ Mids and Lates)
Key Skills and Experience:
- Strong knowledge and experience of desktop operating systems, hardware, and software. Win 10, MS office Suite, Active Directory, Citrix, VDI and Exchange is essential.
- Familiarity with endpoint security software: antivirus, firewall.
- Knowledge of software deployment tools: Microsoft SCCM
- Excellent troubleshooting and problem-solving skills.
- Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
- Willingness to work overtime/ out of support as needed to meet project deadlines and support business operations.
- Strong communication and interpersonal skills.
- Relevant certifications (e.g., CompTIA A+)
Please apply for this with your most up to date and relevant CV.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Lorien
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