Senior Desktop Engineer

Job title: Senior Desktop Engineer

Salary: £30,000 - £33,000

Location: Ipswich

This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.

The successful candidate must be willing to undergo the clients security clearance process.

Responsibilities:

Fully site-based

Able to deal directly with clients in a friendly and highly confident manner

Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories

Experienced with VIP support and engagement

Troubleshooting known and unknown software issues related to Windows platforms

Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks

Providing 'Hands and Eyes' support to other teams

Processing documentation and knowledge base article management

Using the onsite call management system to update calls and close calls to specific SLAs

Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable

Essential skills/qualifications:

Knowledge of current and past Microsoft windows operating systems

Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)

Experience in Windows imaging techniques (Network & Local)

Microsoft Active Directory & Azure Active Directory knowledge

Remote desktop support tools

Desktop/printer configurations

Excellent interpersonal & communication skills

Must be able to work independently and part of a team.

Experience and technical knowledge of IT, PC's/peripherals, and their architecture

Break fix, IMACs, Incidents, Projects

Experience with Ticket Management

Comfortable with liaising and working alongside 3rd Parties

Display flexibility and the ability to manage your day effectively

Desirable skills/qualifications:

ITIL Foundation

3 - 4 years experience supporting Windows environment

Windows certification

As an Employee you will benefit from:

Flexible benefits including, private medical and health insurance, basic cover paid by employer

Free eye test vouchers

Company pension scheme

Income protection after 6 months' service should you be off work due to serious illness

23 days holiday rising by 1 day per year to max 25

Option to purchase/sell additional holiday

Life insurance

Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

if you have the skills required apply now