Senior Delivery Manager

Description

Location: Bristol, London, Manchester or Swansea with hybrid working policy

About Made Tech

Our aim at Made Tech is to use human centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

You will work as part of cross functional teams that may include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

About the role

Senior Delivery Managers are accountable for successful project delivery. Normally working within one or two teams, you will promote effective cross functional delivery by building motivated, collaborative delivery teams. You will use agile methodologies, with additional processes for managing dependencies, supporting risk mitigation and resolution, and managing the project scope and budget.

As Senior Delivery Manager at Made Tech, you will promote a collaborative approach to make sure the project delivers the desired outcomes for users and clients, working together to identify and manage risks and issues that arise.

Senior Delivery Managers at Made Tech look for ways to contribute beyond the scope of delivery. This could include participating in and contributing to the Delivery Community of Practice (COP), managing the performance and development of a number of Delivery Managers and supporting recruitment activities.

Key Responsibilities

• Ensure delivery success across scope, budget, and quality, reporting weekly on status and risk.
• Manage team resourcing to align with client delivery, team satisfaction, and company goals.
• Oversee compliance with critical business processes and support commercial activities.
• Support hiring, including interviewing and outreach, and manage Delivery Managers' performance and progression.
• Provide regular feedback to individuals on your projects.
• Foster client relationships to encourage repeat business and referrals.
• Identify additional value opportunities for clients and build stakeholder relationships.
• Share experiences to enhance company practices and contribute to a thriving community of practice.

Skills, Knowledge and Expertise

• Practice supporting project commercial fundamentals.
• Skilled at helping teams meet SOW deliverables and familiar with key case studies.
• Good prioritisation and time management skills.
• Fast remediation of performance issues and support for high performers.
• Maintain compliance with all expectations to meet project standards.
• Manage risk, ensure quality practices, and oversee budget and burndown within projects.
• Demonstrate risk management activities including identification, assessment, mitigation and reporting.
• Ensure delivery teams have appropriate practices to define and meet required quality levels as needed.
• Manage budgets and burndown within the project.
• Coach teams, articulate various delivery methods, collaborate with experts, and advocate best practices.
• Lead meetings, present to stakeholders, and teach agile delivery.
• Build trust across all levels with feedback from stakeholders.
• Respond positively to feedback and demonstrate continuous improvement.

Benefits

• 30 days Holiday - paid annual leave.
• Flexible Working Hours - work when you are most productive.
• Flexible Parental Leave - options tailored to your needs.
• Remote Working - part time remote working for all staff.
• Paid counselling - financial and legal advice available.

SC Eligibility

All successful candidates must be eligible for an SC (security check) clearance. Eligibility requires 5 years' UK residency and 5 years' employment history (or full time education). If at any point during the interview process it becomes clear that you may not be eligible, we will not be able to progress your application.

We are hiring for this role directly; we will not respond to CVs submitted via external recruitment agencies.

We believe we can use tech to make public services better, and we encourage people from under represented groups to apply for roles with us.