Senior Debt Delivery Manager

Senior Debt Delivery Manager£78000 per annum Bedford PermanentHybrid Working Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Senior Debt Delivery Manager. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.Why This Role MattersIn this role, you'll have the opportunity to lead the delivery and performance of outsourced national and community-based debt advice services, ensuring our grant and contract-funded partners deliver excellent support to clients and that value for money is achieved across the portfolio. You'll also shape how we build and maintain strong, effective relationships with our partners, while guiding and developing a team of grants and contracts managers to perform at their best.You'll join a team that's passionate, collaborative, and driven by the belief that advice and support during financial distress should be something everyone can accessWhat You'll Be Doing The Senior Debt Delivery Manager will lead a team of grant and contract managers, and will be responsible for:

• Leading the performance and delivery of a portfolio of grants and contracts, ensuring high-quality debt advice services and strong value for money across community and national providers.
• Managing, developing, and motivating a team of Grants and Contracts Managers, setting clear strategic objectives and ensuring these align with the Money and Pensions Service's priorities.
• Overseeing the full lifecycle of grants and contracts-including mobilisation, delivery, performance management, and exit-while ensuring compliance with procurement rules and best practice through close collaboration with commercial, finance, and other partners.
• Monitoring partner performance against KPIs and contractual commitments, acting as an escalation point, driving improvements, and maintaining strong, effective relationships as a trusted "critical friend."
• Managing portfolio budgets, identifying and addressing risks of underspend or overspend, and securing funding and approvals for agreement variations, extensions, and renewals through robust business cases.
• Supporting continuous improvement and the commissioning of new services, providing subject matter expertise and working across functions to ensure services evolve in line with client needs.
• Leading partner engagement activity, including networking and knowledge-sharing forums, and contributing to directorate strategy, business planning, and future service design.

What You'll Bring To be successful in this role, you'll need:Essential:

• Significant experience of service operations in an insourced or outsourced capacity.
• Experience of managing high value grants or contracts.
• Significant experience managing key relationships with external partners.
• Strong analytical skills, able to understand complex data, produce reports and make recommendations to senior stakeholders.
• Strong financial acumen.

Desirable:

• Broad understanding of debt advice and experience of managing debt advice services.
• Line management experience.
• Relevant Contract Management/Grant Management qualification is desirable but willingness to attain one is essential.

Our Recruitment ProcessWe keep things simple, fair, and transparent:Stage 1: Application review - please submit a CV and covering letter outlining your motivation for applying for the role and highlighting suitability. Your application will be assessed by one of our Talent partners.Stage 2: Telephone Interview (up to 30 mins)Stage 3: Interviews to take place on April 16 th or 21st in our Bedford office. Consisting of a presentation followed by competency and scenario-based questions.Everything we do aligns with the Civil Service Commission's Recruitment Principles.About UsMaPS is based in bright, modern offices in Bedford, and we're here to help people across the UK feel more confident and informed about their money.Our values guide how we work together:

• Caring - for colleagues and the communities we support
• Connecting - building supportive, positive relationships
• Transforming - creating impact that truly matters

We're proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women's health, men's health and ethnicity groups - and we welcome applications from all backgrounds.What We Offer

• 30 days' annual leave plus bank holidays
• Pension (2:1 matched contribution up to 10%)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible WorkingWe believe work should fit around life. This Bedford-based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results. Our colleagues currently attend the Bedford office a minimum of two days per month and as needed. You'll also need to be able to travel to visit our delivery partners across England.Career DevelopmentWe love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices