Senior DC Pensions Administrator

Are you a self-motivated professional who is eager and passionate to work in DC Pensions? We are hiring for Senior Pensions Administrators who would be based in one of our offices in Redhill. In this role, you will play a vital role in mentoring and checking the work of Junior Pensions Administrators.

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. As a reward for your efforts, we will offer you a competitive salary and benefits package along with potential progression opportunities, support, and further training.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person, and in-office interactions depending on the needs of the team, role, and clients. Our flexibility is rooted in trust, and "hybrid" is not a one-size-fits-all solution.

• Working within an administration team, servicing both member and client queries related to DC pension schemes.
• In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
• Deputise in the absence of the Team Leader.
• Be a senior point of reference on technical issues and non-standard cases.
• Check and challenge work performed by less experienced associates and ensure that the requested work has been undertaken.
• Train, support, and mentor junior associates and hold regular feedback sessions.
• Assist in more complex/project work when required, including handling complaints.
• Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to the Team Leader.
• Ensure that targets and deadlines are met.

The Requirements

• Experience of administering occupational pension schemes, especially DC pension schemes.
• Experience of coaching and supporting less experienced associates.
• Excellent interpersonal skills, including good written and verbal communication.
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy.
• Customer and quality focused.
• Computer literate.

At WTW, we believe that difference makes us stronger. We want our workforce to reflect the diverse markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day.

We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

We're committed to equal employment opportunity and provide application, interview, and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email .

Equal Opportunity Employer