Senior Customer Support Specialist - High-Touch Key Accounts

Cambridge University Press & Assessment is seeking a Customer Support Specialist in Cambridge to deliver personalised, high-quality support to our most valuable customers. You will work closely with cross-functional teams to ensure rapid resolutions while upholding the integrity of examinations.

The role requires handling complex queries, acting as a subject matter expert, and providing training to others. A hybrid working pattern is in place with weekend involvement expected.