Senior Customer Success Manager (Remote - UK)

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Manager in the UK.

In this role, you will be responsible for managing and enhancing the customer journey from onboarding to renewal. You'll work closely with clients to ensure successful implementation and optimal product usage, while identifying opportunities for growth and improved satisfaction. As the voice of the customer within the company, you'll gather feedback, troubleshoot challenges, and act as a key advisor on product functionality. This position plays a critical role in driving retention, expansion, and long-term customer success.

Accountabilities:

Lead onboarding and implementation processes, including network and license setup

Act as a trusted advisor, helping customers understand and adopt product features

Use Gainsight to maintain a 360-degree view of customer activity and health

Collaborate with internal teams to ensure smooth transitions from pre-sales to post-sales

Identify and address barriers to adoption, ensuring a seamless customer experience

Manage customer feedback loops and advocate for feature enhancements

Support renewals and expansion opportunities through proactive engagement

Serve as the primary point of contact for issue resolution and customer advocacy

Proven experience in a customer-facing role, ideally in a technical environment

Strong verbal and written communication skills

Ability to explain complex product features to both technical and non-technical users

Experience with Salesforce CRM and Gainsight is a strong plus

Familiarity with the Digital Forensics and Incident Response (DFIR) field is preferred

Relevant certifications (CFCE, GCIHA, MCFE, etc.) are an advantage

Strong organizational skills with the ability to manage multiple priorities

Understanding of network architecture (e.g., CCNA or similar certification)

Flexibility to travel and work extra hours as needed

Competitive compensation ranging from £39,900 to £68,400 GBP

Generous time-off policies

Volunteer opportunities to support community involvement

Healthcare and retirement benefits

Employee recognition and rewards programs

Access to continuous learning and professional development

Inclusive culture with employee committees and resource groups

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!