(Senior) Customer Success Manager (f/m/d)

Become Part of the AI Revolution in the Industrial World

Are you ready to become part of a team that is transforming the industrial sector using the latest AI technologies? At remberg, we are revolutionizing how machines, equipment, energy systems, vehicles, buildings and much more are managed with our intelligent asset platform. As part of our team, you will help industrial companies unleash the power of AI to tackle their key challenges: Labor shortages, increasing asset complexity and global competitive pressures.

Supported by the visionary founders of category-defining businesses such as Celonis, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be a category leader in Industrial AI.

WHAT THIS ROLE OFFERS

As a (Senior) Customer Success Manager, you will help our customers make the most of the remberg Asset Platform. You will be responsible for the holistic support and consulting of our customers, focusing on service quality, product experience, and customer growth while continuously improving these areas through targeted project management.

This position is office-based (hybrid) in Munich.

THE IMPACT YOU'LL HAVE

• Customer lifecycle management: Manage up to 40 customers throughout the entire lifecycle and build long-term relationships based on trust and value.

• Onboarding & enablement: Help new customers get started quickly and support them in fully leveraging the platform's potential in the long term.

• Growth & upselling: Identify growth opportunities with existing customers and actively contribute to realizing upselling opportunities.

• Customer advocacy: Act as the voice of your customers by bringing their needs into the product development process and collaborating closely with internal teams.

• Process improvement: Challenge the status quo and continually seek opportunities to enhance Customer Success processes and beyond.

HOW YOU'LL GROW WITH US

• Proven experience: 2+ years in (strategy/process) consulting, Customer Success, Account Management, or similar roles - ideally in a B2B software or manufacturing environment.

• Business acumen & customer focus: Strong understanding of customer motivations and business drivers to promote product adoption, identify upselling opportunities, and prevent churn.

• Customer engagement & communication: Passion for customer interaction, a goal-oriented mindset, and excellent communication and assertiveness skills.

• Workshops & facilitation: Experience in designing and delivering impactful workshops and training sessions.

• Analytical & problem-solving skills: Technical affinity, structured thinking, and the ability to stay calm under pressure while solving problems creatively.

• Language skills: Fluency in German (C2) and English (C1), both written and spoken.

EVERYTHING YOU NEED TO THRIVE

• Competitive compensation package: Enjoy a salary, benefits, and equity, with annual reviews.

• State-of-the-art tools and equipment for a modern and efficient setup.

• Health and wellness benefits: Access to Nilo Health, JobRad (bike leasing), and your choice between a GUUD card or Wellpass for sports and fitness.

• Prime office location: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers.

• Work-from-anywhere flexibility: You can work remotely for up to 3 months per year

• Attractive Compensation & Benefits: In addition to a competitive salary, you'll enjoy different company benefits and 30 vacation days (based on full-time work).

• Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.

ABOUT US

remberg is a fast-growing start-up based in Munich. Founded in 2018 as a spin-off from TU Munich & CDTM, we leverage AI to take the service, operation, and maintenance of all kinds of industrial assets - such as machinery and equipment - to an entirely new level. To date, we've raised €14 million in funding from investors like Earlybird, Speedinvest, Fly Ventures, and angel investors, including the founders of Personio and Celonis. Our 100+ customers, including Kärcher, OSRAM, Liqui Moly, Edding, and Knuspr, manage over 1 million different types of assets with our solution - making the digital transformation of the industry a reality.