Senior Customer Success Account Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Account Manager - REMOTE. In this role, you will manage strategic customer accounts across multiple regions, ensuring value retention and driving growth. By fostering trusted relationships, you'll be the primary contact, leading business reviews and identifying upsell opportunities. Your expertise will be vital in enhancing customer satisfaction and driving adoption of the company's innovative technology solutions. Join us in making a significant impact on our customer success journey while enjoying the flexibility of remote work.

Accountabilities

• Act as primary CS contact for an assigned customer portfolio
• Understand production workflows, challenges, and priorities in the non-woven / paper / converting industries
• Conduct QBRs, success reviews, health-checks and value reporting
• Drive adoption of newly released features, modules, analytics and optimisation tools
• Own renewal cycles end-to-end, including proposal creation and negotiation
• Identify upsell opportunities and support-tier upgrades
• Forecast renewals and expansion revenue accurately
• Track and follow up on open items, SLAs, and support outcomes
• Ensure customers receive the correct training, onboarding, and documentation
• Maintain CRM accuracy
• Produce monthly updates on account health, renewal risk, and customer sentiment
• Proactively highlight churn risks, blockers, and opportunities

Requirements

• 3-5+ years in Customer Success, Account Management, or a similar client-facing commercial role
• Experience negotiating renewals, commercial contracts, or upsells
• Strong communication skills with plant managers, operations leaders, and C-level stakeholders
• Analytical mindset, comfortable discussing ROI and efficiency outcomes
• Able to manage multiple complex enterprise customers simultaneously
• Familiar with B2B SaaS, preferably manufacturing-focused

Benefits

• Competitive salary with bonus, aligned with local market benchmarks
• Full-time, permanent remote role based in Europe
• Opportunity for professional growth and development
• Inclusive workplace culture that values diversity
• Flexible work arrangements to maintain work-life balance

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.