Senior Customer Solutions Engineer, RCS Business Messaging

Senior Customer Solutions Engineer, RCS Business Messaging

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corporate_fare Google place London, UK

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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• Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, or a related technical field.
• Experience with Node.js, TypeScript, Python, RESTful APIs, OAuth2, JSON-based webhooks, and proficiency in Google Cloud Platform (GCP).
• Experience with conversational messaging (e.g. business messaging API or platforms) and familiarity with GSMA standards, SMS/MMS gateways, and telecom signaling.
• Advanced proficiency in Consulting, Software system design, and the ability to drive alignment across product, sales, and partner teams.
• Understanding of the digital advertising ecosystem and how messaging serves as a conversion channel.
• Knowledge of Dialogflow CX/ES, webhooks, and Gemini (Vertex AI) integration for conversational experiences.

About the job

As a member of the Android and Business Communication (ABC) Partner Engineering team, you will be at the forefront of the mobile revolution, driving the global adoption of next-generation communication technologies.

We act as a crucial bridge between our products and the partner ecosystem. By blending deep technical expertise with strategic relationship management, you will dismantle barriers and accelerate the integration of our services, ensuring a seamless and advanced communication experience for billions of users on Android and beyond.

This is more than just a role; you are an ecosystem builder, and a key player in defining the future of how the world connects.

Responsibilities

• Lead end-to-end design of conversational messaging solutions, architecting flows, building chatbots, and integrating agentic conversational marketing experiences.
• Serve as the RCS technical expert to guide partners, troubleshoot complex issues, and build scalable solutions that ensure maximum technical adoption.
• Manage executive-level stakeholder interactions and secure alignment with clients, partners, and sales during account business planning.
• Lead cross-functional efforts and help peers succeed via mentorship, solution reviews, and dedicated support.
• Write production-level code and follow engineering best practices (design and code reviews, test coverage). Use scripting languages (such as Python, Node.js) to build internal tools, automate partner onboarding processes, and parse large datasets for troubleshooting.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.