Senior Customer Services Advisor. Job in Godalming LilyLifestyle Jobs

Job Title: Senior Customer Services Advisor

Hours: 37.5 hours per week

Contract: Permanent

Salary: £38,022 per annum

Area of operation: Resident Services

Responsible to: Assistant Director of Customer Services

Pension entitlement: Company Stakeholder Scheme

Annual leave entitlement: 30 days per annum

Place of work: Based at English Rural Surrey office in Lower Eashing, GU7

About English Rural

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role

As a Senior Customer Services Advisor you will work alongside technical and housing specialists to offer first line responses to resident enquiries. You will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

Qualifications and skills

We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast paced environment. You should have strong administrative and organisational skills to deliver day to day operational activities; supervisory experience is desirable. A background in housing associations or related property environments, an understanding of property maintenance and tenancy management, and knowledge of rural communities are essential to succeed in this role.

We seek a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents' lives.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.