Senior Customer Service Advisor

Senior Customer Service Advisor

Location: Watford (walking distance to town centre)Hours: Monday to Friday, 9:00am - 5:30pmType: Full-time Office-based (no hybrid or remote working)

An experienced Senior Customer Service Advisor is required to join a busy, hands-on and friendly office environment based in Watford. This role sits within a global business with offices in Watford, the USA, and Australia, offering a varied and fast-paced workload within a supportive team.

You will be working closely with a team of 10 office-based staff, supporting customers and internal teams while taking full ownership of orders and customer queries

Key Responsibilities:

• Managing a high volume of customer enquiries via email
• Answering queries and providing clear, professional customer support
• Creating and managing quotations
• Processing online orders
• Creating new orders and managing special orders
• Creating stock codes
• Booking stock in and out
• Allocating and dispatching orders
• Liaising with UK warehouse staff
• Updating customers on order progress and timelines

Skills & Experience Required:

• Previous experience in a customer service or order processing role
• Proficiency in SAGE 200 is essential
• Confident communicating with customers at all levels, from CEOs to office staff
• Excellent written communication skills, particularly email correspondence
• Highly articulate, sensible, and calm under pressure
• Strong multitasking and organisational skills
• Hands-on approach with a willingness to roll sleeves up and muck in where required
• A good sense of humour and positive, team-focused attitude

Working Environment:

• Office-based role, 5 days per week (Monday to Friday)
• Smart casual dress code
• Friendly, collaborative team environment
• Kitchen facilities on site
• Free on-site parking
• Convenient location within walking distance of Watford town centre

Benefits:

• 28 days holiday including bank holidays
• Office closure during the Christmas period
• 2 additional days for Mental Health Awareness to be taken six months apart.
• Secure, stable role within a growing global organisation

If you are a capable, experienced Senior Customer Service Advisor who thrives in a busy environment and enjoys being part of a team that works hard but has fun along the way, we would love to hear from you.

Apply now by submitting your CV.