Senior Customer Resolutions Lead - Compliance & Quality

Evlo is seeking a Senior Customer Resolutions Manager on a fixed-term 12-month contract to join the compliance function. You will drive the performance of the Customer Resolutions Team and oversee the end-to-end complaints framework to ensure fair handling in line with regulatory rules and guidance.

You'll lead, coach and develop the team, own policies, monitor timescales, and deliver improvements to customer outcomes, with robust MI, root-cause analysis and cross functional collaboration across