Senior Customer Experience & Incident Manager - Hybrid Role

Tierney's is recruiting an experienced Customer Experience & Critical Incident Manager based in Clare to join our Operations Leadership Team. This role focuses on representing the voice of the customer, resolving complex issues, and driving a customer-first culture across the business.

You will partner with the COO and operational teams to implement long-term improvements. The role requires handling high-stakes conversations with key accounts, owning the major incident process, and delivering