Senior Customer Care Specialist - Complex Cases (Leeds)

Search Consultancy is hiring a Senior Customer Service Advisor in Leeds City Centre for an office-based role. The position offers £35,000 per annum plus a company bonus, with hours between 8.00am and 8.00pm, Monday to Friday and some Saturday work.

You will handle complex customer cases, provide expert guidance, and manage end-to-end case processes while adhering to regulatory and safeguarding frameworks. The role emphasises empathy, strong communication, and problem-solving abilities.