Senior Customer Care Executive

Senior Customer Care Executive About Your New Employer

• Our client is a leader in premium corporate transport and luxury services, supporting VIP clients and major events across Ireland and internationally.
• Join a dynamic, high-performing operations team committed to service excellence, attention to detail, and constant innovation.
• Enjoy the excitement of working at the intersection of luxury hospitality, logistical coordination, and event support.

About Your New Job

• As Senior Customer Case Executive, you will expertly manage a shared inbox, responding to urgent and high priority requests from a distinguished client base.
• You will act as a key point of contact between clients and operations, handling each request with discretion and professionalism.
• You will coordinate complex travel arrangements, manage booking logistics, and work directly with the dispatch team to ensure every detail is executed perfectly.
• Expect a fast paced environment with shifting priorities, problem solving, and a high level of ownership.

What Skills You Need

• 2-3 years' experience in executive customer service, fast paced administration, logistics, event coordination, or premium hospitality.
• Strong attention to detail, proven organisational skills, and the ability to manage multiple priorities efficiently.
• Exceptional communicator who thrives under pressure and demonstrates accountability and initiative.
• Comfortable with bespoke or scheduling software (training provided).
• Able to commute to Santry, Dublin 17 (Hybrid: 3 days onsite, 2 days remote).

What's on Offer

• Salary: €45,000
• Pension: 1.5% initially, rising to 3%
• 20 days' annual leave
• Free onsite parking
• Hybrid working model (3 days onsite, 2 days remote) in a well connected location
• Opportunity to work with elite clients and gain expertise in luxury service and event management