Senior CSM, Sales & Service Clouds Strategic Partner

A leading CRM provider is seeking a motivated Customer Success Manager to drive customer satisfaction and success for major clients. The role requires 8+ years of experience in Technical Customer Success or SaaS, exceptional communication skills, and the ability to translate technical concepts into business terms. Responsibilities include maintaining customer relationships, advocating for feature adoption, and coordinating services. This position allows for flexible remote work with a requirement to be onsite 3 days a week in London.