Senior Content Designer (12 Months)

Join us as a Senior Content Designer

• We are looking for an experienced and proactive Senior Content Designer to join our growing Product Design team to help us build and deliver the next generation of embedded financial services.
• You'll collaborate with product owners, internal business stakeholders, operational teams, technology specialists and designers to define content requirements and strategy that best achieve business goals
• This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you'll do

As a Senior Content Designer , you'll design, write, and iterate on high quality content, including user flows, microcopy, error messages and customer lifecycle communications.

Additionally, you'll be:

• Reporting to the Senior Design Manager and you will be defining and driving the content design for multiple embedded finance products (savings, lending, point of sale) and internal tools
• Acting as the subject matter expert for content design, championing the value of content first design across the organisation
• Collaborating closely with our Product Designers and internal stakeholders (including Product, Research, Engineering, Client Success and Compliance) to design solutions to customer problems, creating the best possible customer experience
• Building and encouraging a culture of iterative experimentation, with content and customer understanding being the focus
• Helping onboard new clients, engaging with key stakeholders to make sure their products are appropriately customised in line with our standards and regulatory requirements
• Managing the content guidelines and design system components, ensuring consistency and scalability

You'll need strong experience working as a content designer in financial services, with the ability to manage multiple, competing priorities in a fast paced environment.

You'll also need:

• Experience working with tools like Figma, Jira and Confluence
• A proven ability to design and optimise best in class content for products
• Empathy for users, with experience creating inclusive content for different accessibility needs
• Strong organisation skills and astute attention to detail
• Experience of Agile delivery methods and teams